Introducing the First-Time Fix™ Guarantee.
Your Data Center Is On the Line. So That's Where We Put Our Reputation.
When you have a data center hardware issue, you need it fixed fast and fixed right. The first time.
At Park Place Technologies your Uptime is our number one priority. It’s why we:
- Built the world’s largest team of field service engineers averaging 15+ years of OEM experience
- Maintain an inventory of 1,150,000+ spare parts
- Introduced ParkView Hardware Monitoring™ – a service that proactively monitors your data center hardware 24/7 and accurately triages any issues that arise
We’re so confident we’ll get the fix right the first time, we guarantee it.
Here’s how it works:
- The guarantee covers all hardware monitored by ParkView Hardware Monitoring™ and has an active Park Place Technologies maintenance agreement
- If a return trip is needed to correct the same issue on the same device within 5 days, you will be credited for one month of maintenance and ParkView monitoring on that device.
- Please access the full Terms & Conditions below:
Complete the form below to put the First-Time Fix™ to work for you.
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First-Time Fix™Read the full First-Time Fix™ Terms and Conditions here.
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ParkView Hardware Monitoring™Boost Uptime by proactively monitoring data center storage, server and networking hardware 24/7.
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ParkView Managed Services™Bring order to managing your organization’s critical infrastructure while accelerating business transformation.
Your Uptime is our number one priority.
"The support and response times I received on this incident were better than all similar incidents that I opened with the OEM maintenance support. I am extremely impressed with the service I received."
Ismael Hernandez
The Larson Group
The Larson Group
Engineer Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your server, storage and network hardware is located.
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21K+Current customers supported
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94%Customer satisfaction rate
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190Countries supported