Brocade Network Maintenance

Extend the Life of Brocade Network Hardware Past its EOSL.

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World-Class Brocade Support and Maintenance

With Park Place Technologies, you can maintain your Brocade network equipment past its warranty or end of service life and get direct access to our technical support. When you get third party Brocade maintenance from a trusted provider of third party data center maintenance, you can rest assured that you’ll have uptime all the time. Our network maintenance and support can help save your IT budget and make your life easier.

Devices Covered by Our Brocade Maintenance

With Park Place Technologies, extending the useful life of your Brocade network equipment post-warranty is possible! You can get direct access to our technical support, and ensure that your Brocade EOL and EOSL equipment runs smoothly.

- Silkworm SAN Switches
- VDX
- MLX, MLXe
- Intrepid
- Fibre Backbone DCX 4s, B, 8510-8
- 48000 Director
- DCX
- NetIron
- FastIron SX Series
- TurboIron
- BigIron
- FastIron CX Series
- ServerIron
- ICX
- FES Switches
- FGS Switches
- FLS Switches
- Sphereon Switches

Flexible SLAs and Contracts

Park Place allows you to prolong the life of your data center infrastructure by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following devices:

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.

Flexible SLAs and Contracts

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.

Engineer Expertise for Brocade Hardware

We employ a large and experienced team of field service & advanced L3 engineers that hold an average of 15 or more years of direct OEM experience with storage hardware. These engineers are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever your equipment requires it, wherever your storage hardware is located.

600+

Global Professionals
15+

Years Average Experience
150K+

Service Calls in 2021

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:

Get real-time visibility for all events
Submit a ticket
View open/closed tickets
View all active Park Place contracts
View all assets under contract (active or inactive)
Add equipment
Add, update, enable, and disable technical contacts per location

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